Sr. Associate Manager, Member Operations

Location: Atlanta, Georgia  [Hybrid]
Category: Non-IT
Employment Type: Direct Hire
Job ID: 12622
Date Added: 06/07/2024

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  • Local to Atlanta, GA or surrounding areas
  • Hybrid – Friday’s are remote
The Opportunity
  • As a Senior Associate Manager in our Member Operations team, you will report to a Director or Sr. Manager as a team that is responsible for ensuring that Client’s Members are receiving outstanding support from Client and our network of supplier partners. Every day is different, but you can expect to:
    •  Own your portfolio of Member accounts, having knowledge of their organization structure, site operations, relevant spend, opportunities, and risks, and developing relationships with key procurement leaders and influencers.
    • Develop and execute on plans to meet and exceed annual goals for organic growth and Member retention through Client programs.
    • Minimize Member attrition by continuously demonstrating responsiveness, anticipation of needs, and delivery of value above and beyond expectations.
    • In conjunction with Client supplier partners and our internal data analytics team, identify and gain Member buy in for programs and projects that deliver meaningful results while growing Client’s wallet share, including:
      • Conversion of non-Client spend to new and existing Client programs
      • Consolidation of SKUs across Member operations
      • Reduced consumption and waste through inventory solutions
      • Interchange of products for lower total cost solutions
      • Education of site buyers on good purchasing practices
    • Leverage project management skills to build and maintain consensus with Members on project goals, critical issues, implications, recommendations, and implementation plans.
    • Engage your leadership where appropriate.
    • Mitigate Member concerns and issues related to supply and service level from Client suppliers.
    • Have deep knowledge of all Client programs, including value proposition, contractual mechanics, commercial terms, and responsibilities of all parties.
    • Develop strong working relationships with Supplier representatives.