Deskside Technician (Miami)
Job Title: Deskside Technician (Miami)
Workplace Type: Onsite (Miami, FL)
Employment Type: Contract (12 months)
Are you a tech-savvy professional passionate about delivering exceptional end-user support in a dynamic corporate environment? Our client, a leading global provider of comprehensive IT services, is seeking a dedicated Deskside Technician to join their team on a full-time, onsite basis. This role offers an exciting opportunity to work with cutting-edge technology and be a vital part of a skilled support network, ensuring seamless IT operations across diverse user environments.
In this role, you will:
- Provide hands-on support for desktops and laptops, troubleshooting hardware and software issues on both Mac and Windows platforms
- Assist users with mobile devices, printers, scanners, wireless networks, and VPN connections
- Perform IMAC tasks—installations, moves, additions, and changes of IT equipment
- Maintain and repair IT assets, including parts and components
- Research, diagnose, and resolve technical issues swiftly, keeping detailed records of system configurations and incident resolutions
- Support backup, data migration, and restoration processes
- Deliver Smart Hands services, including networking, server, and telecommunications support
- Manage inventory and conduct asset audits
- Follow documented procedures and knowledge base articles to troubleshoot complex issues
- Be available for after-hours support and work across multiple client locations as needed
Required Skills:
- Proven experience supporting Mac OS, Windows OS, and Microsoft Office suite
- Strong troubleshooting skills for desktop/laptop hardware and software issues
- Familiarity with network support, printers, scanners, and wireless configurations
- Excellent communication skills in English and Spanish are preferred
- Ability to work independently in a fast-paced, high-pressure environment
- Physical ability to lift up to 50 pounds, stand for long periods, and perform manual setup tasks
- High School Diploma or equivalent required; technical certifications like A+ and MCP are a plus
Nice to Have Skills:
- Knowledge of AV conferencing systems and other collaboration tools
- Experience supporting remote locations and users
- ITIL Foundations, Lean Six Sigma, or other process optimization certifications
Preferred Education and Experience:
- Technical certifications such as A+ and MCP are desirable
- Previous experience in a corporate or enterprise support role
This is your chance to join a vibrant team committed to innovation, professional growth, and excellence in service delivery. Embrace the challenge—apply now to become a key contributor to a global IT support operation!